How do I troubleshoot remote access tools?
An example of an AI chatbot conversation about troubleshooting remote access tools.
I'm having trouble connecting to my remote access tool. What should I do?
First, can you tell me which remote access tool you're using? Also, are you receiving any error messages?
I'm using TeamViewer, and it says 'Connection timed out'.
A 'Connection timed out' error usually indicates a network issue. Please check your internet connection and firewall settings.
I've checked my internet, and it's working fine. What about the firewall?
Make sure that TeamViewer is allowed through your firewall. You may need to add it as an exception.
Okay, I will try that. What if it still doesn't work?
If it still doesn't work, try restarting your router and ensure that both devices are using the latest version of TeamViewer.
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