How can I resolve complaints from my backers?
An example of an AI chatbot conversation about resolving backers' complaints effectively.
I’ve been receiving complaints from my backers about delays in shipping. What should I do?
It's important to address their concerns promptly. Start by acknowledging the issue and providing a clear update on the shipping status.
How do I communicate the delays without upsetting them further?
Be transparent and honest. Explain the reasons for the delays and offer a new estimated delivery date. Consider offering a small token of appreciation.
What if they demand refunds?
If they request refunds, evaluate your policy. If feasible, offer refunds to maintain goodwill, but also explain the situation to them.
Can I prevent complaints in the future?
Yes, improve your communication by providing regular updates and setting realistic expectations for delivery times.
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