How should I respond to a chargeback request?
An example of an AI chatbot conversation about responding to chargebacks.
How should I respond to a chargeback request?
First, gather all relevant transaction details and any communication with the customer. What specific chargeback are you dealing with?
It's for a product that was delivered but the customer claims it was not.
In that case, provide proof of delivery, such as tracking information or delivery confirmation. Have you documented this?
Yes, I have the tracking number and delivery confirmation.
Great! Include that information in your response to the chargeback. You can also explain your return policy if applicable.
What if the customer still insists on the chargeback?
If they persist, you can escalate the issue to your payment processor with all the evidence you've gathered.
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