How should I respond to negative reviews?
An example of an AI chatbot conversation about responding to customer reviews.
How should I respond to negative reviews?
It's important to acknowledge the customer's concerns. Start by thanking them for their feedback.
What if the review is really harsh?
Stay calm and professional. Address the specific issues they raised and offer a solution if possible.
Should I apologize even if I think the review is unfair?
Yes, apologizing for their experience shows empathy, even if you disagree with their perspective.
Can you give me an example of a good response?
Sure! You could say, 'Thank you for your feedback. We're sorry to hear about your experience and would love to make it right.'
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