What is the role of active listening in conflict resolution?

What is the role of active listening in conflict resolution?

Active listening is crucial in conflict resolution as it helps to understand the other person's perspective, fostering empathy.

Can you give me an example of active listening in a conflict?

Sure! In a disagreement, one person might say, 'I feel unheard when you interrupt me.' The other responds, 'I hear you saying that interruptions make you feel ignored. Is that right?' This shows they are actively listening.

How can I improve my active listening skills?

You can improve by maintaining eye contact, summarizing what the other person says, and asking clarifying questions.

What are some common barriers to active listening?

Common barriers include distractions, preconceived notions, and emotional reactions that can hinder understanding.

How does active listening impact relationships?

Active listening builds trust and respect, leading to stronger and more effective relationships.