What are some examples of role-playing exercises?
Role-playing exercises can include scenarios like customer service training, conflict resolution, or team-building activities.
Can you give me a specific example of a customer service role-play?
Sure! One example is a scenario where one person plays a frustrated customer and the other plays a customer service representative trying to resolve the issue.
How can role-playing help in team-building?
Role-playing helps team members understand each other's perspectives, improve communication, and build trust through shared experiences.
What are some tips for conducting a successful role-playing exercise?
Make sure to set clear objectives, create a safe environment for participants, and debrief after the exercise to discuss learnings.
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