How do I set KPIs for non-financial metrics?
An example of an AI chatbot conversation about setting KPIs for non-financial metrics.
How do I set KPIs for non-financial metrics?
Setting KPIs for non-financial metrics involves identifying key areas of performance that align with your business goals. What specific areas are you looking to measure?
I'm interested in customer satisfaction and employee engagement.
Great! For customer satisfaction, you might consider metrics like Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). For employee engagement, surveys measuring job satisfaction or retention rates can be effective. Would you like to dive deeper into any of these?
Yes, can you explain how to measure NPS?
Certainly! NPS is measured by asking customers how likely they are to recommend your company on a scale of 0-10. You then categorize responses into promoters, passives, and detractors. The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. Would you like tips on how to implement this?
That sounds helpful, please share some tips!
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