How should I communicate an incident on Slack?
An example of an AI chatbot conversation about incident communication on Slack.
How should I communicate an incident on Slack?
Start by clearly stating the incident, its impact, and any immediate actions taken. Be concise and factual.
Can you give me a template for that?
Sure! Here's a template: 'Attention team, we experienced [incident] at [time]. This affected [impact]. We are currently [actions taken].'.
What if the incident is still ongoing?
In that case, update the team regularly with the latest information and any changes in the situation.
How do I handle questions from the team?
Encourage questions and provide clear answers. If you don't know, let them know you'll find out and follow up.
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