What are some effective strategies to reduce defensive behavior in conversations?
An example of an AI chatbot conversation about strategies to reduce defensive behavior.
What are some effective strategies to reduce defensive behavior in conversations?
To reduce defensive behavior, try using active listening, maintaining a calm tone, and asking open-ended questions.
Can you explain how active listening helps?
Active listening shows the speaker that you value their perspective, which can lower their defenses and encourage openness.
What role does body language play in this?
Body language is crucial; maintaining eye contact and an open posture can convey empathy and reduce defensiveness.
Are there specific phrases I should avoid?
Yes, avoid accusatory language and phrases like 'you always' or 'you never,' as they can trigger defensiveness.
How can I practice these strategies effectively?
You can practice by role-playing conversations with a friend or reflecting on past discussions to identify improvement areas.
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