How can technology enhance customer engagement?
An example of an AI chatbot conversation about technology's role in improving customer engagement.
How can technology enhance customer engagement?
Technology can enhance customer engagement through personalized experiences, real-time communication, and data analytics.
Can you give examples of tools that help with this?
Sure! Tools like CRM systems, chatbots, and social media platforms are great for improving engagement.
What role do chatbots play in customer engagement?
Chatbots provide instant responses, assist with inquiries, and can personalize interactions based on user data.
Are there any downsides to using technology for engagement?
Yes, over-reliance on technology can lead to a lack of personal touch and may frustrate some customers.
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