What are the differences between template-based and non-template-based chatbots?
An example of an AI chatbot conversation about template vs non-template chatbots.
What are the differences between template-based and non-template-based chatbots?
Template-based chatbots use predefined responses and scripts, while non-template-based chatbots utilize AI to generate responses dynamically.
Can you give me examples of each type?
Sure! A template-based chatbot might be a customer service bot that answers FAQs with fixed responses. A non-template-based chatbot could be one that uses machine learning to understand and respond to unique user queries.
Which one is better for customer support?
It depends on the complexity of the queries. Template-based chatbots are great for straightforward questions, while non-template-based ones excel in handling varied and complex interactions.
Are there any downsides to using non-template-based chatbots?
Yes, they can be more resource-intensive and may require more training data to perform effectively.
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