How can I analyze chatbot performance?
An example of an AI chatbot conversation about testing chatbot analytics.
How can I analyze chatbot performance?
You can analyze chatbot performance by tracking metrics like user engagement, response accuracy, and conversation length.
What specific metrics should I focus on?
Key metrics include user retention rate, average response time, and the number of resolved queries.
How do I collect this data?
You can use analytics tools integrated with your chatbot platform to collect and visualize this data.
Can you recommend any tools for this?
Sure! Some popular tools are Google Analytics, Chatbase, and Botanalytics.
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