What are some effective survey questions for feedback?

What are some effective survey questions for feedback?

Effective survey questions often include a mix of open-ended and closed-ended questions. For example, you could ask, 'What did you like most about our service?' as an open-ended question, and 'On a scale of 1 to 10, how likely are you to recommend us?' as a closed-ended question.

Can you give me more examples of closed-ended questions?

Sure! Here are a few examples: 1) 'How satisfied are you with our product? (Very satisfied, Satisfied, Neutral, Unsatisfied, Very unsatisfied)' 2) 'Did you find our website easy to navigate? (Yes/No)' 3) 'How often do you use our service? (Daily, Weekly, Monthly, Rarely, Never)'

What about open-ended questions?

Open-ended questions allow for more detailed feedback. Examples include: 1) 'What improvements would you suggest for our service?' 2) 'Can you describe your experience with our customer support?' 3) 'What features would you like to see in the future?'

How do I analyze the responses from these questions?

To analyze responses, categorize the data from closed-ended questions into quantitative metrics, like averages or percentages. For open-ended questions, look for common themes or keywords to identify trends in feedback.