What are the best practices for attaching files to support tickets?
An example of an AI chatbot conversation about best practices for attaching files to support tickets.
What are the best practices for attaching files to support tickets?
When attaching files to support tickets, ensure they are relevant, properly named, and in a common format like PDF or JPEG.
Should I compress large files before attaching them?
Yes, compressing large files can help reduce upload time and make it easier for support staff to download.
Is there a limit to the file size I can attach?
Most support systems have a file size limit, typically around 10-25 MB. Check your provider's guidelines.
What types of files are usually accepted?
Commonly accepted file types include documents (PDF, DOCX), images (JPEG, PNG), and sometimes ZIP files.
Can I attach multiple files in one ticket?
Yes, you can usually attach multiple files, but be mindful of the total size limit for all attachments combined.
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