How do I prioritize my support tickets?
An example of an AI chatbot conversation about ticket prioritization in support systems.
How do I prioritize my support tickets?
To prioritize your support tickets, consider factors like urgency, impact, and customer importance.
What criteria should I use to determine urgency?
Urgency can be determined by how quickly the issue affects the user or business operations.
And what about impact?
Impact refers to the extent of disruption caused by the issue. High-impact issues should be prioritized.
Can you give me an example of a high-impact ticket?
Sure! A ticket reporting a system outage affecting all users would be considered high-impact.
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