How does the ticket resolution process work?
An example of an AI chatbot conversation about the ticket resolution process.
How does the ticket resolution process work?
The ticket resolution process involves several steps: ticket creation, categorization, assignment, investigation, and resolution.
What happens after a ticket is created?
After a ticket is created, it is categorized based on the issue type and assigned to the appropriate support team.
How long does it usually take to resolve a ticket?
Resolution time can vary, but most tickets are resolved within 24 to 48 hours, depending on the complexity.
Can I track the status of my ticket?
Yes, you can track your ticket status through our support portal, where updates will be posted regularly.
What if my ticket is not resolved in time?
If your ticket is not resolved in the expected time, you can escalate it by contacting our support team directly.
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