What is the average ticket resolution time for customer support?
An example of an AI chatbot conversation about ticket resolution times in customer support.
What is the average ticket resolution time for customer support?
The average ticket resolution time varies by industry, but it's typically between 24 to 72 hours.
What factors can affect the resolution time?
Factors include ticket complexity, support team workload, and the availability of resources or information.
How can we improve our ticket resolution time?
Implementing better training for support staff and using automated tools can significantly improve resolution times.
Is there a way to track resolution times?
Yes, many customer support software solutions offer analytics features to track and report on ticket resolution times.
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