How can I build rapport with my customers?
Building rapport with customers involves active listening, empathy, and personalized communication. Start by understanding their needs.
What are some specific techniques I can use?
You can use techniques like mirroring their language, asking open-ended questions, and remembering personal details to create a connection.
How important is body language in building rapport?
Body language is crucial! It conveys confidence and openness. Maintain eye contact, smile, and use gestures to show engagement.
Can you give me an example of a good opening line?
Sure! A good opening line could be, 'Hi, I noticed you were looking at our new products. What caught your eye?' This invites conversation.
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