What are some effective tools for customer journey mapping?
An example of an AI chatbot conversation about tools for customer journey mapping.
What are some effective tools for customer journey mapping?
There are several great tools for customer journey mapping, such as Lucidchart, Miro, and Smaply. Each offers unique features.
Can you explain how to use one of these tools?
Sure! For example, in Lucidchart, you can start by creating a flowchart that outlines each stage of the customer journey.
What features should I look for in a customer journey mapping tool?
Look for features like collaboration options, templates, integration with other tools, and analytics capabilities.
Are there any free tools available for customer journey mapping?
Yes, tools like Miro and Google Drawings offer free versions that can be used for basic customer journey mapping.
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