What are the best tools for measuring support success?
There are several effective tools for measuring support success, including customer satisfaction surveys, Net Promoter Score (NPS), and support ticket analytics.
How do customer satisfaction surveys work?
Customer satisfaction surveys typically ask customers to rate their experience on a scale, providing insights into their satisfaction levels.
Can you recommend specific survey tools?
Sure! Some popular survey tools include SurveyMonkey, Typeform, and Google Forms.
What metrics should I focus on?
Key metrics include Customer Satisfaction Score (CSAT), First Response Time, and Resolution Rate.
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