What are the top CRM features for e-commerce businesses?
An example of an AI chatbot conversation about top CRM features for e-commerce.
What are the top CRM features for e-commerce businesses?
The top CRM features for e-commerce include customer segmentation, automated marketing, sales tracking, and analytics.
How does customer segmentation help in e-commerce?
Customer segmentation allows businesses to tailor marketing efforts to specific groups, improving engagement and sales.
Can you explain how automated marketing works?
Automated marketing uses software to send targeted messages to customers based on their behavior, saving time and increasing efficiency.
What role does analytics play in CRM for e-commerce?
Analytics helps businesses understand customer behavior, track sales performance, and make data-driven decisions to enhance strategies.
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