What are the differences between TQM and ISO 9001?
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What are the differences between TQM and ISO 9001?
TQM, or Total Quality Management, is a holistic approach focused on continuous improvement and customer satisfaction, while ISO 9001 is a specific standard for quality management systems that organizations can certify against.
Can you explain how TQM is implemented in organizations?
TQM is implemented through a series of practices including employee training, process management, and customer feedback mechanisms to foster a culture of quality.
Is ISO 9001 certification necessary for all businesses?
No, ISO 9001 certification is not mandatory for all businesses, but it can enhance credibility and improve processes.
Which approach is better for small businesses?
It depends on the business goals. TQM may be more beneficial for fostering a quality culture, while ISO 9001 can provide a structured framework.
What are some common challenges in implementing TQM?
Common challenges include resistance to change, lack of management commitment, and insufficient training for employees.
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