What are the latest trends in customer service software?
Some of the latest trends include AI integration, omnichannel support, and personalized customer experiences.
How is AI changing customer service?
AI is automating responses, analyzing customer data for insights, and improving response times.
What is omnichannel support?
Omnichannel support allows customers to interact through various channels seamlessly, like chat, email, and social media.
Can you give examples of personalized customer experiences?
Sure! Examples include tailored recommendations, personalized emails, and proactive customer service based on past interactions.
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