How can I troubleshoot claims authorization issues?
An example of an AI chatbot conversation about troubleshooting claims authorization issues.
How can I troubleshoot claims authorization issues?
First, can you provide details about the specific issue you're facing with the claims authorization?
I keep getting a denial for a claim I submitted last week.
Let's check the denial reason. Do you have the denial code or any message from the insurance provider?
Yes, the code is 1234 and it says 'not authorized'.
This usually means that the service wasn't covered under your plan. Have you verified your coverage details?
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