How do I troubleshoot my hardware token?
An example of an AI chatbot conversation about troubleshooting hardware tokens.
I'm having trouble with my hardware token. It won't authenticate.
I'm sorry to hear that! Can you tell me what type of hardware token you are using?
It's a YubiKey. I plugged it in, but nothing happens.
Have you tried using it on a different USB port or a different computer to see if the issue persists?
Yes, I tried it on another computer, and it still doesn't work.
In that case, let's check if the drivers are installed correctly. Can you go to Device Manager and see if the YubiKey is listed?
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