I'm having trouble installing the software. It keeps giving me an error message.
I can help with that! What error message are you seeing?
It says 'Installation failed: missing files'.
This usually means that some installation files are corrupted or missing. Have you tried re-downloading the installer?
Not yet. Should I delete the old installer first?
Yes, it's a good idea to delete the old installer and then download a fresh copy from the official website.
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