How do I troubleshoot smart tickets?
An example of an AI chatbot conversation about troubleshooting smart tickets.
I'm having issues with my smart tickets not being processed.
I can help with that! Can you describe the specific issue you're facing with the smart tickets?
They seem to be stuck in the 'pending' status and aren't moving forward.
Let's check a few things. Have you confirmed that all required fields are filled out in the ticket?
Yes, everything is filled out correctly.
In that case, it might be a system glitch. I recommend refreshing the page or logging out and back in. If the issue persists, I can guide you on how to escalate it.
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