I'm having trouble updating my software. What should I do?
First, can you tell me what device and operating system you're using?
I'm using a Windows laptop, and it's stuck on the update screen.
Try restarting your laptop. If it’s still stuck, you may need to boot into safe mode and try the update again.
How do I boot into safe mode?
You can boot into safe mode by holding the Shift key while clicking 'Restart' from the power menu. Then select 'Troubleshoot' > 'Advanced options' > 'Startup Settings' > 'Restart' and choose 'Safe Mode'.
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