What are the different types of chatbots?
An example of an AI chatbot conversation about types of chatbots.
What are the different types of chatbots?
There are mainly two types of chatbots: rule-based and AI-based. Rule-based chatbots follow predefined rules, while AI-based chatbots use machine learning to understand and respond to user queries.
Can you give me examples of each type?
Sure! An example of a rule-based chatbot is a simple FAQ bot that answers specific questions. An AI-based chatbot example is a virtual assistant like Siri or Alexa that learns from interactions.
Which type is more effective for customer service?
AI-based chatbots are generally more effective for customer service as they can handle complex queries and learn from past interactions.
Are there any limitations to AI chatbots?
Yes, AI chatbots can struggle with understanding context and may provide incorrect answers if they encounter unfamiliar queries.
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