What are the different types of user feedback?
An example of an AI chatbot conversation about types of user feedback.
What are the different types of user feedback?
User feedback can be categorized into several types, including qualitative, quantitative, solicited, and unsolicited feedback.
Can you explain qualitative and quantitative feedback?
Qualitative feedback is descriptive and subjective, often gathered through interviews or open-ended surveys. Quantitative feedback is numerical and can be measured, typically collected through structured surveys with rating scales.
What are some examples of solicited and unsolicited feedback?
Solicited feedback is requested by the company, like post-purchase surveys. Unsolicited feedback comes from users spontaneously, such as reviews or social media comments.
How can businesses effectively collect user feedback?
Businesses can use surveys, interviews, focus groups, and social media to collect user feedback effectively.
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