How can Uber improve customer engagement?
An example of an AI chatbot conversation about Uber's strategies for enhancing customer engagement.
How can Uber improve customer engagement?
Uber can enhance customer engagement by personalizing communication, offering loyalty rewards, and improving app features.
What specific features could be added to the app?
Features like in-app messaging, ride history insights, and personalized promotions could significantly boost engagement.
How can feedback be effectively collected from users?
Implementing in-app surveys, feedback forms after rides, and incentivizing reviews can help gather valuable user insights.
What role does social media play in customer engagement?
Social media is crucial for real-time interaction, brand awareness, and addressing customer concerns promptly.
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