What are agent guidelines for AI chatbots?
Agent guidelines are rules and best practices that AI chatbots follow to ensure effective communication and user satisfaction.
Can you give me some examples of these guidelines?
Sure! Examples include maintaining a friendly tone, providing accurate information, and respecting user privacy.
How do these guidelines improve user experience?
They enhance user experience by ensuring the chatbot is helpful, respectful, and engaging, leading to better interactions.
Are there any specific guidelines for handling sensitive topics?
Yes, guidelines for sensitive topics include showing empathy, avoiding judgment, and providing resources for further help.
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