What are the key metrics for usability testing?
An example of an AI chatbot conversation about usability testing metrics.
What are the key metrics for usability testing?
Key metrics for usability testing include task success rate, time on task, error rate, and user satisfaction.
How do you calculate the task success rate?
The task success rate is calculated by dividing the number of successfully completed tasks by the total number of tasks.
What is a good benchmark for user satisfaction?
A good benchmark for user satisfaction is typically a score of 80% or higher on satisfaction surveys.
Can you explain the importance of error rate?
The error rate helps identify usability issues; a high error rate indicates that users struggle with the interface.
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