How can AI chatbots improve user experience with fallbacks?
An example of an AI chatbot conversation about user experience and fallback strategies.
How can AI chatbots improve user experience with fallbacks?
AI chatbots can enhance user experience by implementing effective fallback strategies that guide users when the bot doesn't understand.
What are some common fallback strategies?
Common strategies include asking clarifying questions, providing options, or redirecting users to human agents.
How do these strategies affect user satisfaction?
Well-executed fallbacks can significantly boost user satisfaction by ensuring users feel heard and supported, even when the bot fails.
Can you give an example of a good fallback message?
Sure! A good fallback message could be: 'I’m sorry, I didn’t quite catch that. Could you please rephrase or choose from the options below?'
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