What are user reactions to rate limiting in chatbots?

I've noticed some chatbots have rate limiting. Why is that?

Rate limiting is implemented to manage server load and ensure fair access for all users. It helps prevent abuse.

But it can be frustrating when I get cut off. How do users generally react to this?

Many users express frustration, especially if they are in the middle of a conversation. Some understand the necessity, while others feel it disrupts their experience.

Are there any ways to improve user experience despite rate limiting?

Yes, providing clear communication about limits, offering premium options for higher usage, and allowing users to queue their requests can help.

What do you think is the best approach for chatbots to handle this?

A balanced approach is key: maintain performance while being transparent with users about limitations and offering alternatives.