What are some examples of user satisfaction metrics?
An example of an AI chatbot conversation about user satisfaction metrics and their importance.
What are some examples of user satisfaction metrics?
User satisfaction metrics include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
How do I measure NPS?
NPS is measured by asking customers how likely they are to recommend your product on a scale of 0-10.
What is a good CSAT score?
A good CSAT score typically ranges from 75% to 85%, indicating high customer satisfaction.
Can you explain Customer Effort Score?
Customer Effort Score measures how easy it is for customers to interact with your service, usually on a scale of 1-5.
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