What are the benefits of upselling?
Upselling can increase revenue, enhance customer satisfaction, and improve customer loyalty by offering better solutions.
Can you give me an example of upselling in action?
Sure! If a customer is buying a laptop, suggesting a higher model with better features is a classic upsell.
How does upselling affect customer relationships?
When done right, upselling shows customers you understand their needs, which can strengthen trust and loyalty.
Are there any risks associated with upselling?
Yes, if done aggressively, it can annoy customers and lead to a negative experience, so it’s important to be subtle.
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