What are the challenges of AI in support?
An example of an AI chatbot conversation about the challenges faced by AI in support roles.
What are the main challenges of using AI in customer support?
Some main challenges include understanding context, handling complex queries, and ensuring a human-like interaction.
How does AI handle emotional responses from customers?
AI can struggle with emotional nuances, often relying on sentiment analysis, which may not always be accurate.
Are there any ethical concerns with AI in support?
Yes, ethical concerns include data privacy, bias in responses, and the potential for job displacement.
What can be done to improve AI in support roles?
Improving AI involves better training data, continuous learning, and integrating human oversight for complex issues.
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