What are the costs of using AI in support?
An example of an AI chatbot conversation about the costs of implementing AI in customer support.
What are the costs associated with using AI in customer support?
The costs can vary widely, but they typically include software licensing, implementation, training, and maintenance.
Can you break down those costs a bit more?
Sure! Software licensing can range from a few hundred to thousands per month. Implementation might cost several thousand depending on complexity.
What about ongoing maintenance and training costs?
Ongoing maintenance can be around 15-20% of the initial software cost annually, while training can vary based on staff size and needs.
Are there any hidden costs I should be aware of?
Yes, consider costs for data management, potential downtime during implementation, and the need for regular updates.
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