What if my order was damaged?
An example of an AI chatbot conversation about handling damaged orders.
What should I do if my order arrived damaged?
I'm sorry to hear that! You can start by taking photos of the damage and contacting our customer service.
Do I need to return the damaged item?
In most cases, you won't need to return it. We'll guide you through the replacement process.
How long will it take to get a replacement?
Typically, replacements are processed within 3-5 business days after your request is approved.
Will I be charged for the replacement?
No, the replacement will be sent at no additional cost to you.
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