What is customer engagement and why is it important?
An example of an AI chatbot conversation about customer engagement and its significance.
What is customer engagement?
Customer engagement refers to the interactions and relationships a company has with its customers throughout their journey.
Why is customer engagement important?
It's crucial because it fosters loyalty, enhances customer experience, and can lead to increased sales and brand advocacy.
How can businesses improve customer engagement?
Businesses can improve engagement by personalizing communication, utilizing social media, and providing excellent customer service.
What are some examples of customer engagement strategies?
Examples include loyalty programs, personalized emails, social media interactions, and feedback surveys.
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