What is the role of a mediator?

Can you explain what a mediator does?

A mediator is a neutral third party who helps facilitate discussions between conflicting parties to reach a resolution.

What skills are important for a mediator to have?

Key skills include active listening, empathy, neutrality, and effective communication to guide the parties toward a solution.

How does mediation differ from arbitration?

Mediation is collaborative and voluntary, while arbitration involves a decision made by the arbitrator that is binding.

In what situations is mediation most effective?

Mediation is most effective in disputes where parties are willing to communicate and seek a mutually agreeable solution.