What should I do if I discover a defect?
An example of an AI chatbot conversation about handling product defects.
I just found a defect in a product I bought. What should I do?
First, check the return policy of the store where you purchased it. Most stores allow returns for defective items.
I bought it online. How do I return it?
Visit the website of the retailer, log into your account, and look for the return section. You should find instructions there.
What if the return period has expired?
You can still contact customer service. They may offer solutions like exchanges or store credit.
Should I document the defect?
Yes, take photos and keep any receipts. This documentation can help when discussing the issue with customer service.
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