What should I do if I feel my consumer rights are violated?

I recently bought a product that was defective, and the store won't refund me. What should I do?

I'm sorry to hear that! First, try to gather all your receipts and any communication with the store. Have you contacted their customer service?

Yes, but they just keep telling me it's against their policy to refund. What are my rights?

As a consumer, you have the right to a refund for defective products. You can escalate the issue by filing a complaint with consumer protection agencies.

How do I file a complaint? Is there a specific agency I should contact?

You can file a complaint with your local consumer protection office or the Better Business Bureau. They can guide you through the process.

Thanks! What if the store still refuses to cooperate after I file a complaint?

If they still refuse, you may consider taking legal action or seeking mediation services. Document everything to support your case.