What should I do if I receive a damaged product?
An example of an AI chatbot conversation about handling damaged products.
I just received a damaged product. What should I do?
I'm sorry to hear that! First, please take photos of the damage and keep the packaging.
Okay, I have the photos. What's next?
You should contact the seller or the customer service of the store where you bought it. They will guide you on the return process.
Do I need to return the damaged item?
Yes, usually you will need to return it. The seller will provide instructions on how to do that.
How long will it take to get a replacement?
It depends on the seller's policy, but typically it can take anywhere from a few days to a couple of weeks.
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