What should I do if my loan servicer is unresponsive?
An example of an AI chatbot conversation about dealing with unresponsive loan servicers.
I'm trying to reach my loan servicer, but they haven't responded in weeks. What should I do?
If your loan servicer is unresponsive, start by documenting all your attempts to contact them. Have you tried calling, emailing, or using their online portal?
Yes, I've called multiple times and sent emails. What are my next steps?
You can escalate the issue by contacting the Consumer Financial Protection Bureau (CFPB) or your state's attorney general. They can help you address the situation.
Should I also consider refinancing my loan if they continue to ignore me?
Refinancing could be an option, but make sure to weigh the pros and cons. It might be worth exploring other servicers as well.
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