What should I do if my ticket is closed?
An example of an AI chatbot conversation about handling closed support tickets.
What should I do if my ticket is closed?
If your ticket is closed and you still need assistance, you can reopen the ticket or create a new one.
How do I reopen a closed ticket?
You can usually reopen a closed ticket by clicking on the 'Reopen' button in your support portal or contacting support directly.
Will I lose my previous conversation if I reopen it?
No, when you reopen a ticket, all previous messages and details will still be available for reference.
What if I can't find the option to reopen it?
If you can't find the option, please reach out to customer support for help, and they can assist you with reopening the ticket.
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