What should I do if my support ticket is ignored?
An example of an AI chatbot conversation about handling ignored support tickets.
I submitted a support ticket a week ago, but I haven't heard anything back. What should I do?
I understand how frustrating that can be. First, check your email for any updates or responses from the support team.
I checked, and there's nothing. Should I submit a new ticket?
It's better to follow up on the existing ticket first. You can reply to the confirmation email or use the support portal to inquire about its status.
What if I still don't get a response after following up?
If you still don't receive a response, consider reaching out through other channels like social media or a phone call to escalate the issue.
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