What are some effective fallback strategies for AI chatbots?
An example of an AI chatbot conversation about fallback strategies for better user experience.
What are some effective fallback strategies for AI chatbots?
Effective fallback strategies include providing alternative options, escalating to a human agent, and offering FAQs.
Can you give me an example of escalating to a human agent?
Sure! If the chatbot can't understand a user's request after a few attempts, it can say, 'I’m connecting you to a human agent for further assistance.'
What about using FAQs as a fallback?
Using FAQs allows the chatbot to direct users to common questions and answers, helping them find information quickly.
How can I implement these strategies in my chatbot?
You can implement these strategies by programming your chatbot to recognize when it can't assist and then trigger the fallback options.
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