What are the best practices for chatbot fallbacks?
An example of an AI chatbot conversation about best practices for handling fallback scenarios.
What are the best practices for chatbot fallbacks?
The best practices for chatbot fallbacks include providing clear options, using human-like responses, and ensuring quick escalation.
Can you give me an example of a fallback response?
Sure! A good fallback response could be: 'I'm sorry, I didn't quite understand that. Can you please rephrase your question or choose from the options below?'
How can I improve my chatbot's fallback responses?
You can improve fallback responses by analyzing user interactions, training your chatbot with diverse data, and regularly updating its knowledge base.
What should I avoid in fallback scenarios?
Avoid generic responses, long wait times, and making users feel frustrated. Always aim for clarity and assistance.
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